Elora Home, a UAE-born and based furniture retail and e-commerce company operating under ELORA HOME FURNITURE TRADING CO. L.L.C, offers a refined Total Home Experience and is dedicated to providing Luxury, Timeless & Contemporary Home Furniture while delivering excellence in quality and service.
The company facilitates the delivery of home and lifestyle products within the UAE and operates as a registered limited liability company in the United Arab Emirates.
When you visit our website (the “Site”), we automatically collect specific information about your device, including details about your web browser, IP address, time zone, and certain cookies installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through our Site, we collect personal details including your:
Name
Billing address
Shipping address
Payment information
Email address
Phone number
This information is collectively referred to as “Personal Information”, including both Device Information and Order Information.
We use your Personal Information for the following purposes:
Processing and managing orders, delivering products, and handling payments
Communicating with you regarding your orders or inquiries
Improving website functionality and user experience
Personalizing product recommendations and services
Complying with legal obligations and identity verification
Marketing communications (email, phone, chat, etc.)
Fraud prevention and credit risk assessment
Displaying relevant advertisements without using personally identifiable data
We prioritize your data security through:
Secure encryption protocols during data transmission
Compliance with PCI DSS standards when handling card payments
Physical, electronic, and procedural safeguards
Protected servers to prevent unauthorized access
Internal policies limiting access to personal data
You are responsible for maintaining the confidentiality of your passwords and devices.
We may share your Personal Information with:
Trusted service providers assisting in payment processing, logistics, and marketing
Authorities when required by applicable laws and regulations
We do not sell your personal data to third parties.
We may use certain information to provide targeted advertisements and marketing communications. You may opt out through platforms such as Google, Meta (Facebook), or email unsubscribe options.
We do not modify our data collection practices in response to “Do Not Track” browser signals.
We retain Order Information for internal record-keeping unless you request deletion.
Billing and shipping details during order placement
Email and first name when subscribing to newsletters
Our website may contain links to third-party platforms. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies separately.
For payment processing:
We do not store full card details
We only have access to limited transaction identifiers (e.g., last four digits)
Installment or third-party payment services redirect to secure external gateways
You have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion or restriction of data processing
Withdraw consent for direct marketing
For any privacy-related concerns, please contact:
Phone: +971 558764998
Email: hello@eleganza.ae
All Personal Information is securely stored on protected servers with appropriate technical and organizational safeguards to prevent unauthorized access, misuse, alteration, or disclosure.
While we implement reasonable security measures, internet data transmission cannot be guaranteed 100% secure.
Your personal information may be transferred to affiliates or trusted service providers strictly for operational purposes and only with your prior consent where required.
We do not sell or disclose your personal information beyond the scope outlined in this policy.
In cases of legal investigations or regulatory requirements, we may be obligated to disclose information to appropriate authorities.
Session Cookies
Enable core website functions such as shopping cart and wishlist. Automatically deleted after browser session ends.
Analytics Cookies
Help us understand website usage and improve user experience.
Customer Preference Cookies
Store user preferences for personalized browsing.
Targeting & Advertising Cookies
Display relevant advertisements and measure campaign effectiveness.
Cookies may collect information such as:
IP address
Device information
Browsing behavior
This data is used strictly for analytics and personalization purposes in compliance with this Privacy Policy. By continuing to use our website, you consent to our use of cookies. You may manage cookie preferences through your browser settings.
Elora Home reserves the right to update this Privacy Policy and Terms & Conditions at any time. Please review this page periodically for updates.