Delivery typically takes 5–10 business days after dispatch. Delivery timelines may vary based on location, product type, and unforeseen logistics delays.
Yes, we accept returns within 7 days of delivery, provided the product is unused, in its original condition and packaging. Custom-made or clearance items are not eligible for return.
We strive to display products as accurately as possible. However, slight variations in color, texture, or finish may occur due to lighting, screen settings, or manufacturing processes.
Absolutely. All payments are processed through secure, encrypted payment gateways. We do not store your card or payment details on our servers.
If your product arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos of the item and packaging. Our support team will assist you promptly.
In most cases, your order will be delivered within the estimated time of arrival mentioned on the product page. However, the actual delivery date may be affected by courier arrangements, weather conditions, or other external factors.
Please refer to your tracking information for the most accurate delivery update.
Kindly note that your order may arrive in one or two batches. If you do not receive all your items in the first package, please rest assured that the remaining item(s) will be delivered separately, and you will receive a separate tracking update.
If your order is not delivered within the estimated timeframe mentioned on the product page, or if your tracking shows “Delivered” but you have not received your package, please contact our Customer Service team within 10 days of the order date for verification.
If you have misspelled or auto-filled your address incorrectly, please reply immediately to your order confirmation email with the correct details.
You may also notify us via email at hello@eleganza.ae.
Address corrections can only be made within 24 hours of placing your order.
You may cancel your order within 24 hours of placing it for the cancellation to be successfully processed.
After 24 hours, cancellation requests may not be accepted as order processing begins.
All Elora Home products are carefully packed with protective padding to ensure safe delivery. However, in rare cases, damage may occur during transit.
If your item arrives damaged, please contact us at hello@eleganza.ae with:
Your order number
Clear photo(s) of the damaged product
Once verified, we will assist you with a replacement as per our Return & Refund Policy.
Elora Home is not responsible for damages that occur after delivery due to misuse, accidental impact, or incorrect installation. Replacements or refunds apply only to items delivered in damaged or defective condition and must be reported on the same day of delivery.
Please refer to our Return & Refund Policy for detailed instructions regarding eligibility, timelines, and procedures.
If your question has not been answered above, feel free to contact us at: 📧 hello@eleganza.ae Our team will do their best to respond within 24 hours.